Privacy Policy
Last Updated: August 5, 2026
At Dermvella™, protecting your privacy and maintaining your trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or complete a purchase.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide a smooth shopping experience, process orders, and improve our services.
Information You Provide
We may collect personal information when you:
• Place an order
• Contact customer support
• Subscribe to updates or promotional communications
• Provide information through forms on our website
This information may include:
• Name
• Email address
• Shipping address
• Billing information
• Phone number
• Payment-related details
Automatically Collected Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
• IP address
• Browser type and device information
• Website activity and interaction data
• Pages viewed and browsing preferences
2. How We Use Your Information
Dermvella™ uses collected information for purposes including:
Order Processing
To:
• Confirm and process purchases
• Complete payment transactions
• Arrange shipping and delivery
• Provide order updates and tracking information
Customer Service
To:
• Respond to questions and requests
• Provide assistance with orders
• Improve customer support experiences
Website Improvement
To:
• Understand customer preferences
• Improve website functionality
• Develop better shopping experiences
Security Protection
To:
• Detect suspicious activity
• Prevent unauthorized transactions
• Protect our customers and website operations
3. Data Security & Protection
We take reasonable measures to protect your personal information.
Secure Transactions
Payment information is processed through trusted payment providers using secure encryption technologies.
Limited Access
Personal information is only accessible to authorized service providers and personnel who require access to operate our business.
Payment Information Protection
Dermvella™ does not store complete credit or debit card information on our own servers after payment processing is completed.
4. Sharing of Information With Third Parties
Dermvella™ does not sell or rent your personal information.
We may share information with trusted partners who help us operate our business, including:
• Payment processing providers
• Shipping and fulfillment partners
• Website service providers
• Customer support tools
These partners only receive information necessary to provide their services.
Advertising & Analytics Partners
We may use third-party technologies such as cookies, pixels, and analytics tools to understand website usage and provide more relevant advertising experiences.
These third parties may collect information according to their own privacy policies.
Examples may include:
• Meta platforms
• Google services
• Other marketing and analytics providers
You may review their privacy practices directly through their official privacy pages.
5. Cookies Policy
Dermvella™ uses cookies and similar technologies to improve website performance and provide a better shopping experience.
Cookies help us:
• Remember shopping cart information
• Improve website functionality
• Analyze visitor activity
• Understand customer preferences
• Support marketing activities
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.
For Shopify-related cookie information, please review Shopify’s privacy documentation.
6. Third-Party Websites
Our website may contain links to external websites, services, or applications.
These third-party websites operate independently and have their own privacy policies.
Dermvella™ is not responsible for the privacy practices, content, or security procedures of external websites.
We recommend reviewing third-party privacy policies before providing personal information.
7. California Privacy Rights (CalOPPA)
In accordance with applicable California privacy requirements:
• Users may browse our website without creating an account
• This Privacy Policy is available through a visible link on our website
• Updates to this policy will be posted on this page
• Customers may request corrections to their personal information by contacting us
Do Not Track Requests
Some browsers provide a “Do Not Track” setting.
Because industry standards continue to evolve, responses to these signals may vary depending on applicable technologies and legal requirements.
8. Children’s Privacy
Dermvella™ does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information through our website, please contact us. We will review the request and take appropriate steps to remove the information when necessary.
9. Data Breach Response
We maintain security practices designed to protect customer information.
In the event of a data security incident, Dermvella™ will take appropriate steps, which may include:
• Investigating the situation
• Taking corrective actions
• Notifying affected customers when required by applicable laws
10. Email Communications
We may use your email address to:
• Send order confirmations
• Provide shipping updates
• Respond to customer inquiries
• Share promotional messages when you choose to receive them
You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those emails.
We do not send misleading communications or use deceptive sender information.
11. Your Privacy Choices
You may contact us if you would like to:
• Request access to your personal information
• Update inaccurate information
• Ask questions about how your data is used
• Request assistance regarding privacy concerns
We will review and respond to requests according to applicable privacy regulations.
12. Contact Us
If you have any questions about this Privacy Policy or how Dermvella™ handles your information, please contact us:
Guangzhou Niansu Technology Co., Ltd.
Email: service@dermvella.com
Thank you for trusting Dermvella™.
We are committed to protecting your privacy while providing a secure and enjoyable shopping experience.