Return & Refund Policy
At Dermvella™, customer satisfaction is an important part of our service experience. We want you to feel confident when shopping with us, and this Return & Refund Policy explains the conditions and process for returns, replacements, and refunds.
1. Return Eligibility
We provide a 30-day return period, beginning from the date your order is delivered.
To qualify for a return, items must meet the following requirements:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer service team:
Email: service@dermvella.com
Please include:
• Your order number
• Product details
• Reason for the return
• Supporting photos if there is an issue with the item
After reviewing your request, our team will provide return instructions if your request is approved.
Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If your item arrives damaged, has a manufacturing issue, or you received the wrong product, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
• Photos of the item and packaging
• Order details
• A description of the problem
Our team will review your request and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
• Customized or personalized items
• Products modified after delivery
• Items damaged through improper use
• Gift cards
• Clearance or final sale items
Original shipping fees are non-refundable.
If you are unsure whether your purchase qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to exchange an item, we recommend the following process:
-
Request a return for the original product
-
Complete the return process after approval
-
Place a new order for the replacement item
This helps ensure faster processing and availability of your preferred product.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, applicable consumer regulations may provide a 14-day cancellation period after receiving an order.
To qualify:
• The item must remain unused
• The product must be returned in its original condition and packaging
• Proof of purchase is required
This right applies separately from our standard return policy where applicable.
7. Refund Process
Once your returned item has been received and inspected, we will send a confirmation regarding the refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to display the refund
If you have not received your refund after the expected processing period, please contact us at:
Email: service@dermvella.com
8. Return Instructions
Before returning any item, please contact Dermvella™ customer support to receive return approval and further instructions.
Company Name:
Guangzhou Niansu Technology Co., Ltd.
Customer Support Email:
service@dermvella.com
Thank you for choosing Dermvella™.
We are committed to providing thoughtfully designed furniture products and a reliable shopping experience for every customer.