Shipping Policy

At Dermvella™, we understand that receiving your order is an important part of your shopping experience. We are committed to providing a smooth and reliable delivery process, from the moment your purchase is confirmed to the time it arrives at your home.

This Shipping Policy explains how we prepare, ship, and deliver your Dermvella™ furniture products.

Our Shipping Approach

Dermvella™ focuses on creating thoughtfully designed furniture pieces that bring comfort, style, and functionality into modern homes.

To provide a flexible shopping experience, our products may be fulfilled through trusted production and logistics partners. This allows us to:

✔ Provide carefully selected home furniture designs
✔ Maintain accessible pricing for our customers
✔ Improve order handling efficiency through reliable fulfillment networks

We appreciate your understanding that each order requires careful preparation before it begins its journey to your home.

1. Order Processing & Shipping Fees

Every Dermvella™ order is prepared with attention and care.

Order Processing Time:
Please allow 2–4 business days for order verification, preparation, quality inspection, and packaging before shipment.

During Busy Periods:
Holiday seasons, promotions, or periods of increased demand may require additional processing time of up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Time

Delivery schedules may vary depending on the destination, shipping carrier, and product availability.

Region	Estimated Delivery Time
United States	10–15 Business Days
Canada / UK / Australia	11–16 Business Days
Other International Locations	15–20 Business Days

Please note that estimated delivery times are provided as a reference and are not guaranteed delivery dates.

We appreciate your patience while your order is carefully prepared and delivered.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active
• Shipping updates may not appear immediately after shipment confirmation
• Your package may continue moving even when tracking information is temporarily unchanged

4. Customs, Duties & Taxes

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Any applicable customs charges
• Import duties
• Local taxes or fees required by the destination country

Dermvella™ is not responsible for delays caused by customs processing, inspections, or regulations outside our control.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase confirmation to ensure efficient processing.

If you need to update your shipping information or request cancellation, please contact us at:

service@dermvella.com

Please send your request within 12 hours of placing your order.

Once your order has entered the preparation or shipment process, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

We want your Dermvella™ experience to be enjoyable from purchase to delivery.

Damaged Items:
If your order arrives with visible damage, please contact us within 72 hours of delivery and provide photos of the package and product. Our team will review the situation and assist with an appropriate solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to resolve the issue and provide further assistance.